Refund Policy

1. Introduction

At FaastGrow LLC ("FaastGrow," "we," "us," or "our"), we are committed to delivering exceptional AI automation consulting and implementation services that exceed client expectations. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our professional services.

We stand behind the quality of our work and strive for complete client satisfaction. This policy has been established to ensure transparency and fairness for both our clients and our business.

2. Our Commitment to Quality

FaastGrow is dedicated to delivering high-quality AI automation solutions that align with agreed-upon specifications outlined in our proposals, Statements of Work, and service contracts. We work closely with clients throughout every project phase to ensure deliverables meet expectations and provide measurable business value.

3. No Refund Policy for Completed Deliverables

3.1 Services Rendered as Agreed

Once a client accepts a proposal and we begin work on a project, and subsequently deliver all items, features, and services as specified in the original proposal or Statement of Work, refunds will NOT be provided.

This policy applies when:

• All deliverables outlined in the proposal have been completed
• Work has been performed according to agreed specifications
• Client has received access to completed automation systems, documentation, and training materials
• Project milestones have been met as defined in the contract
• Final delivery has been made and accepted by the client

Rationale: When services are delivered as promised, significant time, expertise, and resources have been invested in creating custom solutions for the client's specific business needs. Once deliverables are provided and the project is complete, the value has been transferred to the client.

4. No Refund Policy for Partially Completed Projects

4.1 Work in Progress

If a project is underway and the client requests a refund during the development phase, refunds will NOT be provided for work that has already been completed.

This policy applies when:

• Development work has commenced based on approved proposals
• Time and resources have been allocated to the project
• Custom solutions are in development
• Team members have been dedicated to the client's project
• Intellectual property and deliverables are being created

4.2 Project Termination by Client

If a client chooses to terminate a project mid-development:

• All fees for completed work remain non-refundable
• Payment for work-in-progress up to the termination date is required
• Any completed deliverables will be provided to the client
• Unused portions of prepaid fees may be calculated and refunded on a case-by-case basis at FaastGrow's sole discretion

Rationale: Professional services, including consulting, strategy development, and custom implementation, involve significant expertise, time, and effort. Once work has been performed, it cannot be "returned" like a physical product. Our team's time and knowledge applied to your project represent delivered value.

5. Ongoing Support and Customization

5.1 Post-Delivery Support

FaastGrow provides comprehensive post-delivery support to ensure client success. After project completion, if clients require modifications, enhancements, or customizations to delivered solutions, we are available 24/7 to assist.

5.2 Support Terms

Post-delivery support may be provided:

• Within Warranty Period: Minor adjustments and bug fixes at no additional charge (typically 30-90 days post-delivery, as specified in contract)
• Ongoing Support Packages: Prepaid support hours or monthly retainer agreements
• Project-Based Updates: New Statements of Work for significant enhancements or customizations

Our Goal: We want every client to achieve maximum value from their investment. Rather than seeking refunds, we encourage clients to work with our team to refine and optimize solutions until they fully meet business objectives.

6. Refund Eligibility - Failure to Deliver

6.1 When Refunds ARE Provided

FaastGrow will provide a full or partial refund if we fail to deliver services as specified in the original proposal, Statement of Work, or service contract.

Refunds will be issued when:

• Non-Delivery: We fail to deliver agreed-upon deliverables within reasonable timeframes (accounting for approved extensions)
• Material Breach: Services provided materially deviate from agreed specifications without client approval
• Failure to Perform: We are unable to fulfill our contractual obligations due to our own limitations or failures

6.2 Refund Process for Non-Delivery

If FaastGrow fails to deliver as promised:

Step 1 - Client Notification:

Client must notify FaastGrow in writing of the specific failures or deficiencies within 15 days of the expected delivery date.

Step 2 - Review and Assessment:

FaastGrow will review the claim and assess whether services were delivered according to the agreed scope.

Step 3 - Resolution Attempt:

We will first attempt to remedy the situation by:

• Completing outstanding deliverables
• Correcting deficiencies in work product
• Providing additional resources or support

Step 4 - Refund Determination:

If resolution cannot be achieved, FaastGrow will determine the appropriate refund amount based on:

• Work completed vs. work outlined in contract
• Value delivered vs. total project cost
• Extent of non-delivery or breach

Step 5 - Refund Processing:

Approved refunds will be processed within 14 business days via the original payment method.

7. Non-Refundable Items and Services

7.1 Initial Consultations

• Free 30-minute strategy calls
• Paid discovery sessions
• Needs assessment consultations

7.2 Deposits and Retainers

• Initial deposits paid at project commencement
• Monthly retainer fees for ongoing services
• Prepaid support hours that have been utilized

7.3 Third-Party Costs

• Software licenses purchased on client's behalf
• Third-party integration fees
• External contractor or specialist fees
• Hosting, domain, or platform subscription costs

7.4 Completed Training

• Training sessions that have been conducted
• Workshop facilitation
• Knowledge transfer completed

7.5 Custom Development

• Custom code, scripts, or automation workflows already delivered
• Proprietary methodologies applied to client projects
• Strategic documentation and reports provided

8. Refund Request Process

8.1 How to Request a Refund

To request a refund based on non-delivery or failure to meet contractual obligations:

1. Contact FaastGrow:

2. Provide Required Information:

• Full name and company name
• Project name or contract number
• Date of service agreement
• Detailed explanation of refund request
• Specific deliverables or services not provided as agreed
• Supporting documentation (contracts, proposals, communications)

3. Response Timeline:

We will acknowledge receipt within 2 business days and provide a full response within 7 business days.

8.2 Dispute Resolution

If there is disagreement regarding refund eligibility:

• Both parties agree to first attempt resolution through good-faith negotiation
• Mediation may be pursued before litigation
• Dispute resolution terms outlined in our Terms of Service apply

9. Chargebacks and Payment Disputes

9.1 Chargeback Policy

We strongly encourage clients to contact us directly to resolve any payment concerns before initiating chargebacks.

10. Modifications to This Refund Policy

FaastGrow reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date.

Material changes will be communicated via:

• Email notification to active clients
• Prominent notice on our website

Specific project agreements may contain refund terms that supersede this general policy.

11. Questions and Support

We understand that questions and concerns may arise during any project. Our team is committed to addressing issues promptly and professionally.

Before considering a refund request, we encourage you to:

• Reach out to discuss any concerns or dissatisfaction
• Allow us the opportunity to address and resolve issues
• Work collaboratively to achieve your business objectives

12. Integration with Other Policies

This Refund Policy should be read in conjunction with:

• FaastGrow Terms of Service
• Privacy Policy
• Service-specific contracts and Statements of Work

In case of conflict between this Refund Policy and a specific service contract, the terms of the service contract shall prevail.

13. Acknowledgment

By engaging FaastGrow's services, booking consultations, or making payments, you acknowledge that you have read, understood, and agree to this Refund Policy.

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